> ## Documentation Index
> Fetch the complete documentation index at: https://doc.trackrev.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Orders

> Every charge TrackRev pulls from your payment processor, joined to the visitor who bought.

An **order** is a real charge ingested from your connected payment processor. Orders are
TrackRev's single **definition of a sale** — the same record used by channel reports, the visitor
journey and affiliate commissions, which is why every number reconciles.

## The Orders page

Open **Orders** in the sidebar to see your most recent orders:

| Column         | Meaning                                          |
| -------------- | ------------------------------------------------ |
| **Date**       | When the charge occurred                         |
| **Email**      | The customer's email, if known                   |
| **Status**     | `paid` or `refunded`                             |
| **Attributed** | *Yes* if joined to a visitor, *Unmatched* if not |
| **Amount**     | Charge amount in its currency                    |

<Note>
  TrackRev surfaces two order statuses: **paid** and **refunded**. A refunded order is recorded
  but earns no attribution and reverses any commission it generated. See
  [Refunds & renewals](/revenue-attribution/refunds-and-renewals).
</Note>

## Attributed vs unmatched

* **Attributed** — TrackRev joined the order to a visitor (via the `vid` at checkout, or email).
  It counts toward channel revenue and LTV.
* **Unmatched** — no visitor could be found. The order is still recorded, but it can't be
  credited to a channel.

The most common cause of *Unmatched* orders is not passing the visitor id at checkout. Fix it
with [Pass the visitor id to checkout](/revenue-attribution/pass-vid-to-checkout), and make sure
you call `identify(email)` so email matching can catch the rest.

<Info>
  Orders are a paid-plan feature. On the Free tier, order and revenue sync is locked — connect a
  processor on a paid plan to populate this page.
</Info>

## Where orders come from

Orders are pulled on the hourly sync (or instantly, via the Stripe webhook when enabled) from
any [connected processor](/revenue-attribution/overview#connect-your-revenue). Run an immediate
pull any time with **Sync now** on the Integrations page.